Customer Care
A line down is an emergency
Parts, planned maintenance, training and a 24/7 emergency line — staffed by the engineers who commissioned your equipment.
Spare parts
Stocked wear parts ship the same business day when ordered before 2pm.
Emergency service
A line-down call reaches an on-call engineer at any hour, any day.
Planned maintenance
Scheduled visits, wear-part budgeting and a written condition report each time.
Training
Operator and maintenance training at your plant or on our pilot line.
FAQ
Questions we get every week
Parts
Stocked wear parts ship the same business day when ordered before 2pm. Non-stocked assemblies are quoted with a lead time on the same call.
For most makeup and cooling equipment, yes. Send the machine plate photo and we will tell you within a day.
Service
A line-down call reaches an on-call engineer at any hour. Remote diagnosis first; a technician is dispatched when the fault needs hands on site.
Yes — scheduled visits, wear-part budgeting and a written condition report after each visit.
Training
Operator and maintenance training runs either at your plant or on the Innovation Center pilot line.
Projects
A single module is typically 12–20 weeks. A complete line is scoped individually — the layout review comes first.
Planning an upgrade instead?
If the fix is a capacity problem rather than a wear part, talk to the application team.